This policy outlines the terms under which HAT Industries (Electric Solutions) handles returns, replacements, and refunds. By placing an order with us, you agree to the terms set out below.
Self-Pickup Orders
If you collect your order directly from HAT Industries (Electric Solutions), you are responsible for inspecting the product for visible damage or manufacturing defects at the time of pickup, before leaving our premises. Most electronic and automation components are sold as-is, and no warranty applies unless explicitly stated in writing on the product page or your invoice.
Once a product has been picked up and accepted, no claims for damage, defects, or discrepancies will be entertained, and the sale will be treated as final.
Doorstep Delivery Orders
We strongly recommend inspecting your order in front of the delivery courier, before accepting and signing for delivery. If a product arrives damaged in transit, or you receive an incorrect item, we will issue a replacement once the damaged or incorrect item has been returned to us, at no additional cost to you, subject to the conditions below.
If payment was made in advance, you must notify us within 24 hours of receiving the product, and provide clear photographic or video evidence of the damage or discrepancy at the time of notification, to be eligible for a replacement or refund under this policy. Claims made after 24 hours, or without supporting evidence, may be declined at our discretion.
We reserve the right to decline any return, replacement, or refund claim if the item shows signs of:
- Misuse, alteration, tampering, or attempted repair by the customer or a third party
- Exposure to liquid, moisture, dust, or voltage fluctuation after delivery
- Physical damage not consistent with transit handling
- Removal of any seals, labels, or packaging materials beyond what is reasonably necessary to inspect the item
Determination of whether damage occurred in transit, or after delivery, rests solely with HAT Industries (Electric Solutions), based on the evidence available.
Change of Mind Returns
HAT Industries (Electric Solutions) does not accept returns, exchanges, or refunds for change of mind, incorrect selection by the customer, or products that do not meet a customer’s expectations or project requirements once ordered.
Please review product specifications carefully before placing an order. If anything is unclear, contact us via email mentioned on our website before ordering so we can help confirm the correct specification for your application. All sales are final once an order is confirmed, except where explicitly covered under Doorstep Delivery or On-Demand/Imported Items in this policy.
Refunds
- Refunds are processed only after the returned product has been received by us and inspected to confirm it meets the conditions of this policy.
- If a parcel is confirmed lost in transit, a refund will be issued only after the courier has formally and in writing confirmed the loss.
- While a courier investigation into a lost or disputed parcel is in progress, any related payment will remain on hold until the investigation concludes. We are not liable for delays caused by courier investigation timelines.
- Refunds, where approved, will be issued using the original payment method wherever possible, within a reasonable processing period following approval.
- We reserve the right to deduct reasonable costs already incurred (such as non-recoverable shipping or handling charges) from any refund, where permitted by the circumstances of the claim.
On-Demand / Imported Items
Some items are sourced specifically on customer request from third-party channels. These orders are non-cancelable, non-returnable, and non-exchangeable once placed, except where the item is physically damaged upon delivery and reported in accordance with the Doorstep Delivery section above.
Full product details, including specifications and compatibility information, are listed on each product page to the best of our knowledge at the time of listing. If anything is unclear before ordering, please contact us via email mentioned on our website so we can help confirm specifications with you first. Returns will not be accepted for items ordered in error, ordered against an incorrect specification provided by the customer, or that do not meet a customer’s project requirements once the order has been placed and sourcing has commenced.
By placing an order for an on-demand or imported item, you confirm that you have verified the specification is correct for your intended application.
General Exchange & Replacement Conditions
Exchanges or replacements are issued only in the specific cases outlined above (confirmed transit damage or confirmed incorrect item delivered). In those cases, the product must be:
- Unused and in the condition it was received
- In its original packaging, including all accessories, manuals, and components
- Accompanied by valid proof of purchase (invoice or order confirmation)
Items returned without meeting all of the above conditions may be declined or subject to a partial deduction.
Processing Time
Please allow 3 to 5 business days from the date we receive your returned item to process your return, replacement, or refund. Processing times may vary depending on courier confirmation, inspection requirements, or circumstances outside our reasonable control.
Limitation of Liability
To the maximum extent permitted by applicable law, our liability in connection with any order is limited to the replacement of the product, or a refund of the amount paid for that product, as determined under this policy. We are not liable for any indirect, incidental, or consequential loss — including but not limited to project delays, installation costs, or loss of business — arising from a defective, damaged, delayed, or incorrect item.
Contact Us
For any questions about this policy, or to report a damaged, incorrect, or missing item, please contact us through our email mentioned on our website.